It’s been about a year and four months since our last official update. While we’ve been quiet on the website, we’ve been incredibly busy behind the scenes refining how we serve you. If you’ve followed our recent posts on Google, you’ve seen the growth we’ve been tackling, but today we want to talk about how we’ve evolved and what it means for your next service call.

Over the last 16 months, we realized that our customers don’t just want a repair; they want certainty. You want to know that during our visit, any future, easily preventable issues are identified and fixed right then and there. We’ve invested in better tools, systems, and processes to ensure that when we show up, we aren’t just guessing—we’re solving to the best of our ability. Our goal is now focused on "First-Time Fixes" and providing high-quality solutions that actually last, preventing another call-out just a few weeks down the line.

You might notice a small change in how we book appointments: the implementation of a professional Diagnostic Fee. We decided to move to this model to provide you with more value. Instead of a rushed visit, you get a dedicated window of time for a thorough visual inspection to find the root cause of your issue and the best way to solve it. Once the diagnosis is complete, we provide a transparent, firm quote right then and there. 

There is no more waiting days or weeks for an email quote because we’ve been heavily booked out. You’re paying for an expert's time and report; if you choose to move forward with the repair, you’ll have the full picture of what’s needed—and we can likely fix it that same day!

The world has changed a lot in the last year, and we want to make sure our business stays ahead of the curve. By valuing the technical "brain work" of the diagnosis, we can keep our service standards sky-high and our response times fast. Thank you for sticking with us during this quiet period. We’re more energized than ever to be your go-to experts.

Got something that needs an expert eye? Skip the guesswork and book a professional diagnosis with us today. Click (HERE) to get started!